Our returns policy is split into two product types:

Personalised Products or Custom Made/Cut Wallpapers
If a personalised item develops a fault within the first 60 days of receiving the order, please contact us, and we'll be happy to issue a refund or replacement.

If the item is not faulty and ‘as stated’ on the website, under the terms of the Consumer Contracts Regulations 2013 that covers the selling of customised products, we do not have to accept the return as there is no resell value (Section 28b).

In the unlikely event that you’re not completely satisfied with an item you’ve received, please contact us to discuss your complaint as your happiness is our priority.

Non-Personalised Products
Your right to cancel an order for non-personalised goods starts the moment you place your order and ends 14 days from the day you receive your goods.

We can accept returns for roll wallpaper not covered by our custom made returns policy within 14 days of receiving your item, as long as it is sealed in its original packaging, and in a re-saleable condition.

If an item develops a fault, you have 30 days from receiving the goods to notify us. We will then offer you a refund or replacement, whichever you prefer.

For more detail please visit our Returns page.

We’re very sorry to hear that an item you've ordered has developed a fault. Before every item is sent we take great care checking the quality and securely packing it for a safe delivery.

Your happiness is our priority so please contact us with your order number and details of the problem, and we'll do all we can to resolve the issue.

Once you've received an order dispatched email from us, you can expect your parcel to be delivered within 2-3 working days.

During busy periods throughout the year (e.g. Christmas) this can take up to 2 days longer due to increased volumes of post at sorting offices.

Please note, our office, and suppliers offices are shut at the weekend so orders made after 12pm on a Friday will be dispatched the following Monday for delivery on Tuesday.

If we've exceeded this time, please get in touch with us by emailing support@wallpaper-uk.com with your order number, and we'll be more than happy to look into this for you.

We have currently paused international orders due to COVID-19.

Once we've received your items back in our returns post, we'll contact you to let you know that is has arrived. If we've not been in touch within 5 working days, please feel free to contact us at support@wallpaper-uk.com, and we'll be more than happy to check this for you.

The returns cost will have to be covered by the customer - upon arrival of the returned goods, a refund for your return will be processed. Please contact us before returning any items so we can confirm the address with you beforehand.

Once a refund has been processed, it can take up to 2 weeks for it to appear in your bank account online or on any statements. Please also double check that you are looking at the correct bank statement for the card you placed the order with.

If you have followed the above steps and still can’t see your refund, please contact us at support@wallpaper-uk.com and we'll be happy to look into this further for you.

Yes, this is possible for some of our wallpaper brands. However, any custom made/custom cut products are unfortunately not eligible as outlined in Section 28b of the Consumer Contracts Regulations 2013.

However, if the item is faulty or non-personalised, then please contact us by emailing support@wallpaper-uk.com with your order number, and we'll be more than happy to look into an exchange for you.

We're very sorry to hear that there is an incorrect item in your order. Please make sure to contact us, letting us know which item is wrong for you, and we would be more than happy to resolve this for you.

Please contact us as soon as possible as amendments are unable to be made if your order has already been processed.

We send an order confirmation email to every customer when they purchase through our website, usually within an hour of the transaction.

If it's not in your main inbox, please check your junk mail as it can be found in there, especially if it's the first time you've received an email from us.

If you can't locate it, then please contact us with your order reference number as we may have an incorrect email address for you.

We are very sorry to hear that your order is late, we work hard to ensure that all orders a dispatched within the stated times, sometimes this is out of our control.

Your order may have been delayed due to a quality control issue. If this is the case, a member of our customer service team will contact you.

If you've received a dispatch email, the delay is more likely to be with the delivery service. Please note, during busy periods throughout the year (e.g. Christmas) delivery can take up to 2 days longer due to increased volumes of post at sorting offices.

Please make sure to contact us with your order number, and we'll be more than happy to look into this for you.

Absolutely! We take our customer’s privacy very seriously.

Have peace of mind using our website with the knowledge that you’re protected by Shopify, a globally recognised leader in eCommerce that uses highly secure encryption and other security measures to keep your data and information safe.

Yes, we'd be very happy to help. Please contact us with the promo code that you're trying to use and we'll be able to assist you!

Discount codes aren't redeemable for already discounted products. Discounted products are signified by a red price with the original price crossed out.

Usually, only one promo code can be used per order. Check the individual promo codes terms and conditions for more details.

If you have any queries at all, please feel free to contact us and we’d be happy to advise.